White-label delivery for a services business
AI Customer Support Agent Case Study
Automated repetitive customer queries and reduced manual support workload.
Outcome
Faster first responses and fewer repetitive support tasks for the operations team.
Client Type
White-label delivery for a services business
Problem
Support teams were repeating the same answers across chat, email and internal tickets.
Solution
Cybals built an AI-assisted support layer with knowledge-base retrieval, ticket routing and human handoff.
Tech Stack
Laravel
React
OpenAI
Vector DB
What Changed
Reusable knowledge-base workflow
Human escalation path
Conversation analytics
Admin visibility
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